Imbogamizi mu kwakwira ubutumwa bugufi (SMS) na imeyili - Technical difficulties in receiving SMS and email notifications

Incident Report for IremboGov

Resolved

Ikibazo twari twagize mu kwakira ubutumwa bugufi (OTP) kuri serivisi zitangirwa k'urubuga IremboGov cyakemutse. Mwakoze kutwihanganira mu gihe twari turi gukemura iki kibazo.

The issue of OTP delay faced earlier to all services on IremboGov has been resolved. Thank you for your patience while we worked on resolving the issue.
Posted Jan 30, 2026 - 10:03 CAT

Investigating

Ku bakoresha IremboGov,
Turabamenyesha ko hari imbogamizi mu kwakira ubutumwa bugufi (SMS) mu gihe wasabye serivisi cyangwa ushaka kwinjira muri konti yawe ku rubuga IremboGov (irembo.gov.rw) no kuruvuga ruvuguruye rwa iremboGov.
Tubiseguyeho mu gihe turi kubikurikirana. Turabamenyesha nibikemuka.

Murakoze.

Dear IremboGov Users,
We are currently experiencing technical difficulties affecting the reception of  SMS notifications after applying for services, and One-Time Passwords (OTP) when logging into your account on  IremboGov (irembo.gov.rw) and upgraded IremboGov
We apologize for any inconvenience this may cause. We will update you once the matter is resolved.

Thank you.
Posted Jan 30, 2026 - 09:26 CAT
This incident affected: Notifications (SMS, Email).